How to get started with counseling
We’re glad you’re here.
Ready to become a client at Mosaic? Here are the steps to get you started.
Step One
Contact us
We've made it easy. No referrals necessary. All you have to do is give us a call at 443-358-5809 or send us a message, and we will set you up for an initial intake. We will be sure to get in touch with you within 1 business day to find an time that fits your schedule.
Step Two
Sign our forms
Once we’ve spoken with you, you’ll get an email to create an account on our client portal. There, you can e-sign all intake forms before your first visit. (We can mail you paper copies if you prefer.) Our portal is a secure and easy way for you to communicate with your clinician, request appointments, sign documents, and pay your appointment fees.
Step Three
Start therapy
Our journey together begins! You can meet with your therapist at our welcoming office in North Salisbury, or you can meet remotely via our secure telehealth portal. If coming to our office, we ask that no more than two family members accompany clients due to limited waiting room capacity.
“The more you know yourself, the more patience you have for what you see in others.”
Erik Erikson
Frequently Asked Questions
⁕ What insurance do you accept?
We accept most major insurance carriers, including Blue Cross Blue Shield, Aetna, Cigna, United, Integra, Claimsbridge, and Priority Partners, with limited availability for Tricare, which we hope to expand soon. You can download invoices to submit for reimbursement if we are an out-of-network provider. We also offer a sliding scale for self-pay clients.
This practice serves all patients regardless of ability to pay. Discounts for essential services are offered based on family size and income. For more information, ask at the front desk or apply here.
⁕ What are your hours?
Our therapists’ hours vary, but most are available from roughly 9-5 each day. We have limited options for evening and Saturday hours.
⁕ What age groups do you treat?
Most of our clients are ages 7 and up. We work closely with a play therapist for young children, who is independent from our group but accepts our referrals.
⁕ What types of therapy do you provide?
We currently offer a wide range of treatment styles among our different providers, from CBT (cognitive behavioral therapy), to play therapy, art therapy, and many others. We always try to tailor the treatment to the individual needs and goals of the clients.
⁕ How long are sessions?
The initial visit is typically about 1 hour, with follow ups anywhere between 30-60 minutes. This is also adjusted on a case by case, as-needed basis.
⁕ Do you offer telehealth appointments?
Yes. We use a secure portal with video telehealth and all of our billing and insurance documents in one convenient place. You can even exchange secure messages with your therapist between sessions. Our clients love it!
⁕ Where is your office, and how do I get there?
Our office location is on 2333 North Zion Road in Salisbury, right across from the mall. Parking is free.
If you are coming from Centre Rd (by the Mall), you will see "Cultivated Collection" on the building which shares our location. Continue to the stop sign and turn left.
Our entrance faces Zion Road. You will see our Mosaic sign on the door. Please be seated in the waiting room, and your therapist will be with you shortly.
We look forward to meeting you!
While you’re here on our website, you can read about our therapists and explore the types of therapy we offer at Mosaic.